PRIVACY POLICY

Last Updated: 29 Dec 2025 Website: www.mustardfaith.co.za

1. INTRODUCTION

1.1. Mustard Faith ("we", "us", "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mustardfaith.co.za and purchase our products.

1.2. We comply with the Protection of Personal Information Act, 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act, 25 of 2002 (ECTA).

1.3. By using our website, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

We may collect the following personal information from you:

• Personal Identification: Name, Surname.

• Contact Details: Email address, Mobile phone number.

• Delivery Information: Physical address or Pudo locker location.

• Order Details: Products purchased, sizing, and custom text/images uploaded for printing.

• Payment Information: We do not store your credit card details on our servers. All transactions are processed securely via third-party payment gateways (e.g., PayFast, Yoco).

3. HOW WE USE YOUR INFORMATION

We use your personal data for the following "Processing" purposes as defined by POPIA:

3.1. To Fulfill Orders: We need your name and address to deliver your t-shirts and hoodies.

3.2. Communication: To send you order confirmations, shipping updates (via email or WhatsApp), and respond to customer service inquiries.

3.3. Marketing: With your specific consent (e.g., signing up for our newsletter), we may send you emails about new drops or sales. You can opt-out at any time.

3.4. Legal Compliance: To keep records of sales as required by SARS and South African tax law.

4. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to others. We only share data with trusted third-party service providers who assist us in operating our business:

• Couriers: We share your Name, Address, and Phone Number with The Courier Guy / Pudo / Paxi solely for delivery purposes.

• Payment Processors: Your payment data is handled by Payment Gateway, e.g., PayFast to process your transaction securely.

• Hosting: Our website is hosted by Hostinger, which stores our database securely.

5. DATA SECURITY

5.1. We implement a variety of security measures to maintain the safety of your personal information, including SSL (Secure Socket Layer) encryption on our website.

5.2. While we strive to use commercially acceptable means to protect your personal information, remember that no method of transmission over the Internet is 100% secure.

6. COOKIES

6.1. Our website uses "cookies" (small text files) to enhance your experience. For example, cookies allow the site to remember what items are in your Shopping Cart while you browse other pages.

6.2. You can choose to disable cookies through your browser settings, but this may prevent you from checking out successfully.

7. YOUR RIGHTS (POPIA)

As a data subject in South Africa, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that we update or correct incorrect information.

• Deletion: Request that we delete your personal information (subject to our legal obligation to keep tax records for SARS).

• Objection: Object to the processing of your personal information for direct marketing purposes.

To exercise these rights, please contact our Information Officer at the email below.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an "Effective Date" at the top of this policy.

9. CONTACT US

If you have questions about this Privacy Policy, please contact us:

• Business Name: Mustard Faith

• Information Officer: Monique Botha

• Email: sales@mustardfaith.co.za

• WhatsApp: 082 699 8772